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Technical Support Services Sample Kudos for Two Techs
Our products are manufactured to the highest quality standards in the industry. We offer . . .
Tom Coviak Wyandotte, Michigan, emergency managers expressed grateful appreciation to field tech Tom Coviak (left) for his expert advice, when their primary station operator unexpectedly died. Over the phone, Coviak helped them quickly reinstate station operations.
Geoff Penna Mt. Baldy, California's, Bob Strickland said, "... I have had 2 occasions ... where I had to get the radio up and running due to issues. ... On both occasions I called the technical support number and got Geoff Penna (left) right away or he called me back within a very short time. ... He was able to walk me through the issues and help me get the system up and running in a short time. ... I have to say he is a pleasure to work with and does an excellent job of dealing with the issues and customers."
Personal Planning Assistance . . .
We can help brainstorm ideas for your application. Email Bill Baker for assistance (or phone 616.772.2300 x102). Bill can also provide formal system quotes and set up personal webinars to help you evaluate products and applications.
Project Management Throughout . . .
It's easy to learn the status of your project. Just email Tom Coviak (or call him at 616.772.2300 x104). He will provide planning and timeline details for your system's production, shipping, installation and training throughout the duration of the project.
FCC Documentation . . .
We help you get everything you need to keep your station up and running within FCC guidelines. See this webpage for information on frequency searches; license applications; modifications; field intensity studies and station-lifetime potential interference notification services. The Signal Measurement Radio Receiver is a simple device we  provide with your station, so you can monitor your station's signal to ensure FCC compliance.
Installation . . .
Whether you need turnkey, partial or no installation assistance, we are at your disposal. See our Installation Services webpage for typical site prep scenario info.
Operator Training . . .
Provided with installation of your station is operator training. Or, schedule onsite visits at your convenience. Moreover, we offer online news and technical tips for system operators, continually. See also the American Association of Information Radio Operators (AAIRO) website, which we support.
Professional Broadcast Recordings . . .
General broadcast recordings are free for AAIRO members and may be commissioned for date- and event-related messages. See our Recording Services webpage for options and prices.
Rentals, Repairs, Replacements . . .
Geoff Penna is a good contact for repairs, replacements and upgrades on existing systems. Email Geoff (or call him at 616.772.2300 x106). Geoff also manages EventCAST, our rental radio station, for signal testing or special events.
Warranty . . .
We supply a one-year equipment warranty on all products, services and workmanship, extendable to any term you desire.
Lifetime Product Support . . .     
We support your station via telephone, email and the Internet (if applicable) during the time you own and operate it. This service is an intrinsic part of all radio stations we provide.
  1. Phone — Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician.
  2. Email — Send an email message to us, 24 hours a day. You will receive a response within 24 hours of the next business day.
  3. Live over the Internet — For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to have one of our technicians work with you online.