Tech Support
               Information Station Specialists website 
 


 
Technical Support Services                
  We offer and array of comprehensive technical support services to keep your systems up and running.
Customer Reviews
Geoff Penna 
Mount Baldy, California's, Bob Strickland said, "... I called the technical support number and got Product Manager Geoff Penna (above) right away. He was able to walk me through the issues and help me get the system up and running in a short time. I have to say he is a pleasure to work with and does an excellent job of dealing with the issues and customers.”
 
Tom Coviak
Wyandotte, Michigan, emergency managers expressed grateful appreciation to Project Manager Tom Coviak (above) for his expert advice, when their primary station operator unexpectedly died. Over the phone, Coviak helped them quickly reinstate station operations.
 
Personal Planning Assistance

We can help brainstorm ideas for your application. Email Bill Baker for assistance (or phone 616.772.2300 x102). Bill can also provide formal system quotes and set up personal webinars to help you evaluate products and applications.

Project Management Throughout

It's easy to learn the status of your project. Just email Tom Coviak (or call him at 616.772.2300 x104). He will provide planning and timeline details for your system's production, shipping, installation and training throughout the duration of the project.

FCC Documentation

We help you get everything you need to keep your station up and running within FCC guidelines. See this webpage for information on frequency searches; license applications; modifications; field intensity studies and station-lifetime potential interference notification services. The Signal Measurement Radio Receiver is a simple device we  provide with your station, so you can monitor your station's signal to ensure FCC compliance.

Installation

Whether you need turnkey, partial or no installation assistance, we are at your disposal. See our Installation Services webpage for typical site prep scenario info.

Operator Training

Provided with installation of your station is operator training. Or, schedule onsite visits at your convenience. Moreover, we offer online news and technical tips for system operators, continually. See also the American Association of Information Radio Operators (AAIRO) website, which we support.

Professional Broadcast Recordings

General broadcast recordings are free for AAIRO members and may be commissioned for date- and event-related messages. See our Recording Services webpage for options and prices.

Rentals, Repairs, Replacements

Geoff Penna is a good contact for repairs, replacements and upgrades on existing systems. Email Geoff (or call him at 616.772.2300 x106). Geoff also manages EventCAST, our rental radio station, for signal testing or special events.

Warranty

We supply a one-year equipment warranty on all products, services and workmanship, extendable to any term you desire.

Lifetime Product Support     

We support your station via telephone, email and the Internet (if applicable) during the time you own and operate it. This service is an intrinsic part of all radio stations we provide.
  1. Phone

    Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician.

  2. Email 

    Send an email message to us, 24 hours a day. You will receive a response within 24 hours of the next business day.

  3. Live over the Internet 

    For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to have one of our technicians work with you online.
   
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©  1983-2018  • Information Station Specialists, Inc. •  All Rights Reserved
PO Box 51, Zeeland, Michigan, USA, 49464-0051, Phone 616.772.2300, Fax 616.772.2966, Email info@theRADIOsource.com


 Trademarks: 2X Signal Booster, ALERT AM Emergency Advisory Radio System, AP55 Digital Message Player, ENcast Emergency Notification Broadcast System, FAS6000 Flashing Beacons & Controller, FASTrack Quick-Erect Sign, Flashing ALERT Sign System, Free-Radiate On-Premise Radio Broadcast System, HearMoreInfo Internet Broadcasts, i.AM.radio , Information Station Specialists, InfoRadio Format, Information Station Classic, Information Station IP, InfOSpot License-Free Radio Station, IP8 Digital Message Player, IP76 Digital Message Player, ITS6000 Highway Advisory Radio Network, LIGHTNING LED Portable Changeable Message Sign, NX8R Digital Message Player, Potential Interference Notification Services (PINS), PowerPlane Flex  Factory-Assembled Groundplane, EventCAST Portable Information Radio Service, RadioSTAT Portable Emergency Advisory Radio Station, Signal Measurement Radio Receiver, SpotCast Internet Broadcast Service, Stealth Sign, StreamCast Internet Broadcast Service, Stylized ISS Logo, SX200 Watt Meter, Talking House , TR6000 HQ5.0 Transmitter, TR6000 15.73 Transmitter, VP9000 Vertical Profile Antenna System, VoiceStar Portable Highway Advisory Radio Station (with our without Changeable Message Sign), Wireless Audio Link.

Information Radio Stations is a generic term synonymous with Travelers Information Stations (TIS), Highway Advisory Radio Stations (HAR) / Highway Information Systems & Low Power Radio Stations (LPR). Operation of the stations is governed by FCC Part 90.242 Rules. A FCC license is required. Information Radio Stations may be fixed or portable. Subcomponents may include transmitter, antenna and ground system, digital voice player, wateter, cabinet with conventional or Corbin locks, lightning arrestors for RF, power and telephone lines, coaxial cable. Most stations employ black maximized antennas to discourage ice accumulation and security measures to prevent unauthorized program access. Options include synchronization, battery backup, solar power, remote programming by local, network or telco, multi-station audio distribution via RF or LAN / WAN or wireless network.