Customer Support Policy
We serve customers like these.       Posing with Mount Mitchell State Park's station support tower prior to installation (left to right) Tim Clark, Rick Harkins, Joe Lappin, Duke Rose and Alan Orovitz – all with Friends of Mount Mitchell State Park.	Lifetime Product Support      Customer satisfaction is very important to us, which is why we support every product remotely (via telephone and email) during the entire time that you own and operate it. Phone: Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician. Email: Send an email message to us, 24 hours a day. You will receive a response promptly. Live over the Internet: For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to set up an appointment for one of our technicians work with you online. General Warranty We warrant most new products against defects in workmanship for one year (see “Exceptions” below) from the date they are placed in service. Defective components may be returned prepaid / insured to us for repair or replacement at no additional charge during that one-year warranty period. However, damage that occurred after delivery to the customer, such as from lightning or other physical, electrical/digital sources, including improper use or abuse, is not covered by this warranty; and the warranty is void should the configuration of components, hardware or software, including the total system, be modified (or modified with respect to the operating environment) subsequent to delivery. Warranty Extensions Our general warranty may be extended beyond one year for an annual charge. Service contracts are available after expiration of the warranty period that provide for prompt repair and replacement of defective components in the field. Inquire for pricing. Also, customers may purchase repair parts from us directly. Beforehand, we might suggest diagnostic equipment they can use to identify defective components, which, typically, they would remove and return to us for immediate replacement or repair. See “Lifetime Product Support,” above, for how to contact us.. Exceptions Preowned / reconditioned products’ warranty periods, if applicable, may vary and will be stated on associated quotations. Talking House Transmitters, Range Extender Outdoor Antennas / Tuners and Severe Storm Detectors may be returned to us within 30 days from the order date (in original condition with original packaging); and customer may request service, replacement or a full refund (minus freight, shipping insurance and handling). Return, Repair or Replacement Procedure      Before return, customers should email or call us (616.772.2300 x106) to obtain a Return Merchandise Authorization (RMA) number. We will not accept any service requests or returns without a RMA number printed on the box. Returns should be sent to Information Station Specialists Returns Department - RMA # ______ 3368 88th Ave Zeeland, MI USA 49464-0051 Services Customers may also request technical training at the time of system installation or by appointment. See “Lifetime Product Support,” above. We assume no obligation or liability for additions or modifications to the above warranty unless made in writing and signed by an officer of our company. We supply this warranty in place of all other warranties expressed or implied, including warranties of fitness of the product(s) for a particular purpose. In no event shall Information Station Specialists be liable for incidental or consequential damage to the full extent that might be disclaimed by law.