We serve customers like
these.
 |
| Posing
with Mount Mitchell State Park's station support tower prior to installation
(left to right) Tim Clark, Rick Harkins, Joe Lappin,
Duke Rose and Alan Orovitz – all with Friends of Mount
Mitchell State Park. |
|
Lifetime Product Support
Customer satisfaction is
very important to us,
which is why we support
every product remotely
(via telephone and
email) during the
entire time that you own
and operate it.- Phone: Call 616.772.2300
and press 5, between
9:00 am and 5:00 pm
Eastern Time. After
hours, press 8 to page a
technician.
-
Email:
Send an email
message to us, 24 hours
a day. You will receive
a response promptly.
-
Live over the
Internet: For assistance
with computer-based
audio control systems,
call 616.772.2300 and
press 5 between the
hours of 9:00 am and
5:00 pm Eastern Time to
set up an appointment
for one of our
technicians work with
you online.
|
General Warranty
We warrant most new
products against defects
in workmanship for one
year (see “Exceptions”
below) from the date
they are placed in
service. Defective
components may be
returned prepaid /
insured to us for repair
or replacement at no
additional charge during
that one-year warranty
period. However, damage
that occurred after
delivery to the
customer, such as from
lightning or other
physical,
electrical/digital
sources, including
improper use or abuse,
is not covered by this
warranty; and the
warranty is void should
the configuration of
components, hardware or
software, including the
total system, be
modified (or modified
with respect to the
operating environment)
subsequent to delivery.
|
Warranty Extensions
Our
general warranty may
be extended beyond one
year for an annual
charge. Service
contracts are available
after expiration of the
warranty period that
provide for prompt
repair and replacement
of defective components
in the field.
Inquire
for pricing.
Also, customers may
purchase repair parts
from us directly.
Beforehand, we might
suggest diagnostic
equipment they can use
to identify defective
components, which,
typically, they would
remove and return to us
for immediate
replacement or repair.
See “Lifetime Product
Support,” above, for how
to contact us.. |
Exceptions
Preowned / reconditioned
products’ warranty
periods, if applicable,
may vary and will be
stated on associated
quotations. Talking
House Transmitters,
Range Extender Outdoor
Antennas / Tuners and
Severe Storm Detectors
may be returned to us
within 30 days from the
order date (in original
condition with original
packaging); and customer
may request service,
replacement or a full
refund (minus freight,
shipping insurance and
handling). |
Return, Repair or
Replacement Procedure
Before return, customers
should
email or call us
(616.772.2300 x106) to
obtain a Return
Merchandise
Authorization (RMA)
number. We will not
accept any service
requests or returns
without a RMA number
printed on the box.
Returns should be sent
to
Information Station
Specialists
Returns Department - RMA
# ______
3368 88th Ave
Zeeland, MI USA
49464-0051 |
Services
Customers may also
request technical
training at the time of
system installation or
by appointment.
We assume no obligation
or liability for
additions or
modifications to the
above warranty unless
made in writing and
signed by an officer of
our company. We supply
this warranty in place
of all other warranties
expressed or implied,
including warranties of
fitness of the
product(s) for a
particular purpose. In
no event shall
Information Station
Specialists be liable
for incidental or
consequential damage to
the full extent that
might be disclaimed by
law.
|
|
