Information Station Specialists is the best known source of travelers information stations, highway advisory radio, advisory signs and services needed to reach motorists with public service information. Learn more about Information Station Specialists.
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Customer Support Policy
We serve customers like these.      

Posing with Mount Mitchell State Park's station support tower prior to installation (left to right) Tim Clark, Rick Harkins, Joe Lappin, Duke Rose and Alan Orovitz – all with Friends of Mount Mitchell State Park.









Lifetime Product Support     

Customer satisfaction is very important to us, which is why we support every product remotely (via telephone and email) during the entire time that you own and operate it.
  1. Phone: Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician.
  2. Email: Send an email message to us, 24 hours a day. You will receive a response promptly.
  3. Live over the Internet: For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to set up an appointment for one of our technicians work with you online.
General Warranty

We warrant most new products against defects in workmanship for one year (see “Exceptions” below) from the date they are placed in service. Defective components may be returned prepaid / insured to us for repair or replacement at no additional charge during that one-year warranty period. However, damage that occurred after delivery to the customer, such as from lightning or other physical, electrical/digital sources, including improper use or abuse, is not covered by this warranty; and the warranty is void should the configuration of components, hardware or software, including the total system, be modified (or modified with respect to the operating environment) subsequent to delivery.
Warranty Extensions

Our general warranty may be extended beyond one year for an annual charge. Service contracts are available after expiration of the warranty period that provide for prompt repair and replacement of defective components in the field. Inquire for pricing.

Also, customers may purchase repair parts from us directly. Beforehand, we might suggest diagnostic equipment they can use to identify defective components, which, typically, they would remove and return to us for immediate replacement or repair. See “Lifetime Product Support,” above, for how to contact us..
Exceptions

Preowned / reconditioned products’ warranty periods, if applicable, may vary and will be stated on associated quotations. Talking House Transmitters, Range Extender Outdoor Antennas / Tuners and Severe Storm Detectors may be returned to us within 30 days from the order date (in original condition with original packaging); and customer may request service, replacement or a full refund (minus freight, shipping insurance and handling).
Return, Repair or Replacement Procedure     

Before return, customers should email or call us (616.772.2300 x106) to obtain a Return Merchandise Authorization (RMA) number. We will not accept any service requests or returns without a RMA number printed on the box. Returns should be sent to

Information Station Specialists
Returns Department - RMA # ______
3368 88th Ave
Zeeland, MI USA 49464-0051
Services

Customers may also request technical training at the time of system installation or by appointment. See “Lifetime Product Support,” above.

We assume no obligation or liability for additions or modifications to the above warranty unless made in writing and signed by an officer of our company. We supply this warranty in place of all other warranties expressed or implied, including warranties of fitness of the product(s) for a particular purpose. In no event shall Information Station Specialists be liable for incidental or consequential damage to the full extent that might be disclaimed by law.
   
ABOUT PRODUCTS RESOURCES SERVICES SITE INDEX
Contacts All Products at a Glance Alert Stations across the USA Customer Support Policy Site Map
Customer Support Policy For Emergencies Case Studies FCC Frequencies & Licenses
Founding & Firsts For Health Applications FAQs Installation, Testing, Training
Privacy Policy For Highways FCC-Permitted Broadcasts Professional Recordings
For Visitor Information Glossary of Radio Terms Rentals
  For Other Common Applications News from The Source Streaming  
For License-Free Stations Operators' Zone Warranty
  Why Customers Say They Buy


©  1983-2020  • Information Station Specialists, Inc. •  All Rights Reserved
PO Box 51, Zeeland, Michigan, USA, 49464-0051, Phone 616.772.2300, Fax 616.772.2966, Email Form

The USA's best known source for information radio station equipment, related products and technical services.


 Trademarks: 2X Signal Booster, ALERT AM Emergency Advisory Radio System, ANXX AM Radio Antenna, AP55 Digital Message Player, ENcast Emergency Notification Broadcast System, FAS6000 Flashing Beacons & Controller, FASTrack Quick-Erect Sign, FlashCAST Internet Broadcast Service, Flashing ALERT Sign System, FlexPlane Factory-Assembled Groundplane, Free-Radiate On-Premise Radio Broadcast System, HearMoreInfo Internet Broadcasts, HPR0990 High Performance Antenna, i A.M. Radio Transmitter, Information Station Specialists, InfoRadio Format, Information Station Classic, Information Station IP, InfOSpot License-Free Radio Station, IP8 Digital Message Player, IP76 Digital Message Player, ITS6000 Highway Advisory Radio Network, LIGHTNING LED Portable Changeable Message Sign, NX8R Digital Message Player, Potential Interference Notification Services (PINS), EventCAST Portable Information Radio Service, RadioSAFE Wide Area Emergency Broadcast System, RadioSTAT Portable Emergency Advisory Radio Station, Severe Storm Detector, Signal Measurement Radio Receiver, Stealth Sign, StreamCAST Internet Broadcast Service, SS3000 Free-Standing AM Radio Antenna System with Tower, Stylized ISS Logo, SX200 Wattmeter, Talking House AM Radio Transmitter, TR6000 Transmitter Model HQ5.0, TR6000 Transmitter Model 15.73, VoiceStar Portable Highway Advisory Radio Station (with or without Changeable Message Sign), VP9000 Vertical Profile Antenna Support and Grounding System, Wireless Audio Link.

Information Radio Stations is a generic term synonymous with Travelers Information Stations (TIS), Highway Advisory Radio Stations (HAR) / Highway Information Systems & Low Power Radio Stations (LPR). Operation of the stations is governed by FCC Part 90.242 Rules. A FCC license is required. Information Radio Stations may be fixed or portable. Subcomponents may include transmitter, antenna and ground system, digital voice player, wateter, cabinet with conventional or Corbin locks, lightning arrestors for RF, power and telephone lines, coaxial cable. Most stations employ black maximized antennas to discourage ice accumulation and security measures to prevent unauthorized program access. Options include synchronization, battery backup, solar power, remote programming by local, network or telco, multi-station audio distribution via RF or LAN / WAN or wireless network.