Information Station Specialists is the best known source of travelers information stations, highway advisory radio, advisory signs and services needed to reach motorists with public service information. Learn more about Information Station Specialists.
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Technical Services
  We offer an array of comprehensive services to help you get started and keep your systems up and running.
Customer Reviews
Geoff Penna 
"I called the technical support number and got Product Manager Geoff Penna (above) right away. He was able to walk me through the issues and help me get the system up and running in a short time. I have to say he is a pleasure to work with and does an excellent job of dealing with the issues and customers.”
Bob Strickland
Mount Baldy, CA
 
Tom Coviak
Wyandotte, Michigan, emergency managers expressed grateful appreciation to Project Manager Tom Coviak (above) for his expert advice, when their primary station operator unexpectedly died. Over the phone, Coviak helped them quickly reinstate station operations.
 
Related Links

FAQs

Operator's Zone
Planning Assistance

We can help you brainstorm ideas for your product application. Email Bill Baker for assistance (or phone 616.772.2300 x102). Bill can also provide formal system quotes and set up personal webinars to help you evaluate products and applications. See Typical Planning Steps.

FCC License Application

If your station requires a FCC license, we provide everything you need to obtain it. Our services include a frequency search, filing of applications, tracking, notifications and any temporary licenses or changes that may be required. See this webpage for details.

Project Management

It's easy to learn the status of your project. Just email Tom Coviak (or call him at 616.772.2300 x104). He will provide planning and timeline details for your system's production, shipping, installation and training throughout the project's duration.

Installation

Whether you propose a turnkey project or shared installation assistance, we are at your disposal. We can even provide an equipment package that you install yourself with instructions. See our Installation Services webpage.

Training

Provided with installation of your station is operator and maintenance training. And, you can schedule subsequent onsite (or online) training at your convenience. Once you are on the air, we provide online news and technical tips continually.

Lifetime Product Support     

We support every product remotely (via telephone call, email, etc.) during the entire time that you own and operate it.
  1. Phone
    Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician.
  2. Email 
    Send an email message to us, 24 hours a day. You will receive a response promptly.
  3. Live over the Internet 
    For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to set up an appointment for one of our technicians work with you online.
Warranty

We supply a one-year equipment warranty on new products, services and workmanship. The warranty is extendable to any term you desire. Warranty periods for preowned/reconditioned products may vary and will be stated on associated quotations. See "Lifetime Product Support," below.

Professional Broadcast Recordings

Broadcast recordings that are general in nature are free, if you are a member of AAIRO (join at www.AAIRO.org). You can also ask us to help you with event-related bulletin boards, seasonal or scenario-based messages for a nominal fee. Listen to the professional voices you can select to record your broadcast messages at our Recording Services webpage.

Rentals, Repairs, Replacements

Geoff Penna is your contact for repairs, replacements and upgrades. Email Geoff (or call him at 616.772.2300 x106). Geoff also manages EventCAST services for temporary applications, signal testing or special events.
   
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Corporate Overview For Emergencies FCC-Permitted Broadcasts Customer Support Policy Site Map
Customer Support Policy For Health Applications Glossary of Radio Terms FCC Frequencies & Licenses
Founding & Firsts For Highways News from The Source Installation, Testing, Training
Privacy Policy For Visitor Information Operators' Zone Professional Recordings
  For Other Common Applications Planning Guide Purchase Options  
For License-Free Stations State-by-State List of Stations Rentals
  Why Customers Say They Buy Streaming


©  1983-2022  • Information Station Specialists, Inc. •  All Rights Reserved
PO Box 51, Zeeland, Michigan, USA, 49464-0051, Phone 616.772.2300, Fax 616.772.2966, Email Form

The USA's go-to source for information radio station equipment, related products and technical services.