Information Station Specialists is the best known source of travelers information stations, highway advisory radio, advisory signs and services needed to reach motorists with public service information. Learn more about Information Station Specialists.
               Information Station Specialists website 
 

Technical Services
  We offer an array of comprehensive services to help you get started and keep your systems up and running.
Customer Reviews
Geoff Penna 
"I called the technical support number and got Product Manager Geoff Penna (above) right away. He was able to walk me through the issues and help me get the system up and running in a short time. I have to say he is a pleasure to work with and does an excellent job of dealing with the issues and customers.”
Bob Strickland
Mount Baldy, CA
 
Tom Coviak
Wyandotte, Michigan, emergency managers expressed grateful appreciation to Project Manager Tom Coviak (above) for his expert advice, when their primary station operator unexpectedly died. Over the phone, Coviak helped them quickly reinstate station operations.
 
Planning Assistance

We can help you brainstorm ideas for your product application. Email Bill Baker for assistance (or phone 616.772.2300 x102). Bill can also provide formal system quotes and set up personal webinars to help you evaluate products and applications.

FCC License Application

If your station requires a FCC license, we provide everything you need to obtain it. Our services include a frequency search, filing of applications, tracking, notifications and any temporary licenses or changes that may be required. See this webpage for details.

Project Management

It's easy to learn the status of your project. Just email Tom Coviak (or call him at 616.772.2300 x104). He will provide planning and timeline details for your system's production, shipping, installation and training throughout the project's duration.

Installation

Whether you propose a turnkey project or shared installation assistance, we are at your disposal. We can even provide an equipment package that you install yourself with instructions. See our Installation Services webpage.

Training

Provided with installation of your station is operator and maintenance training. And, you can schedule subsequent onsite (or online) training at your convenience. Once you are on the air, we provide online news and technical tips continually.

Warranty

We supply a one-year equipment warranty on new products, services and workmanship. The warranty is extendable to any term you desire. Warranty periods for preowned/reconditioned products may vary and will be stated on associated quotations. See "Lifetime Product Support," below.

Professional Broadcast Recordings

Broadcast recordings that are general in nature are free, if you are a member of AAIRO (join at www.AAIRO.org). You can also ask us to help you with event-related bulletin boards, seasonal or scenario-based messages for a nominal fee. Listen to the professional voices you can select to record your broadcast messages at our Recording Services webpage.

Rentals, Repairs, Replacements

Geoff Penna is your contact for repairs, replacements and upgrades. Email Geoff (or call him at 616.772.2300 x106). Geoff also manages EventCAST services for temporary applications, signal testing or special events.

Lifetime Product Support     

We support every product remotely (via telephone call, email, etc.) during the entire time that you own and operate it.
  1. Phone
    Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician.
  2. Email 
    Send an email message to us, 24 hours a day. You will receive a response promptly.
  3. Live over the Internet 
    For assistance with computer-based audio control systems, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to set up an appointment for one of our technicians work with you online.
   
ABOUT PRODUCTS RESOURCES SERVICES SITE INDEX
Contacts All Products at a Glance Alert Stations across the USA Customer Support Policy Site Map
Customer Support Policy For Emergencies Case Studies FCC Frequencies & Licenses
Founding & Firsts For Health Applications FAQs Installation, Testing, Training
Privacy Policy For Highways FCC-Permitted Broadcasts Professional Recordings
For Visitor Information Glossary of Radio Terms Rentals
  For Other Common Applications News from The Source Streaming  
For License-Free Stations Operators' Zone Warranty
  Why Customers Say They Buy


©  1983-2020  • Information Station Specialists, Inc. •  All Rights Reserved
PO Box 51, Zeeland, Michigan, USA, 49464-0051, Phone 616.772.2300, Fax 616.772.2966, Email Form

The USA's best known source for information radio station equipment, related products and technical services.


 Trademarks: 2X Signal Booster, ALERT AM Emergency Advisory Radio System, ANXX AM Radio Antenna, AP55 Digital Message Player, ENcast Emergency Notification Broadcast System, FAS6000 Flashing Beacons & Controller, FASTrack Quick-Erect Sign, FlashCAST Internet Broadcast Service, Flashing ALERT Sign System, FlexPlane Factory-Assembled Groundplane, Free-Radiate On-Premise Radio Broadcast System, HearMoreInfo Internet Broadcasts, HPR0990 High Performance Antenna, i A.M. Radio Transmitter, Information Station Specialists, InfoRadio Format, Information Station Classic, Information Station IP, InfOSpot License-Free Radio Station, IP8 Digital Message Player, IP76 Digital Message Player, ITS6000 Highway Advisory Radio Network, LIGHTNING LED Portable Changeable Message Sign, NX8R Digital Message Player, Potential Interference Notification Services (PINS), EventCAST Portable Information Radio Service, RadioSAFE Wide Area Emergency Broadcast System, RadioSTAT Portable Emergency Advisory Radio Station, Severe Storm Detector, Signal Measurement Radio Receiver, Stealth Sign, StreamCAST Internet Broadcast Service, SS3000 Free-Standing AM Radio Antenna System with Tower, Stylized ISS Logo, SX200 Wattmeter, Talking House AM Radio Transmitter, TR6000 Transmitter Model HQ5.0, TR6000 Transmitter Model 15.73, VoiceStar Portable Highway Advisory Radio Station (with or without Changeable Message Sign), VP9000 Vertical Profile Antenna Support and Grounding System, Wireless Audio Link.

Information Radio Stations is a generic term synonymous with Travelers Information Stations (TIS), Highway Advisory Radio Stations (HAR) / Highway Information Systems & Low Power Radio Stations (LPR). Operation of the stations is governed by FCC Part 90.242 Rules. A FCC license is required. Information Radio Stations may be fixed or portable. Subcomponents may include transmitter, antenna and ground system, digital voice player, wateter, cabinet with conventional or Corbin locks, lightning arrestors for RF, power and telephone lines, coaxial cable. Most stations employ black maximized antennas to discourage ice accumulation and security measures to prevent unauthorized program access. Options include synchronization, battery backup, solar power, remote programming by local, network or telco, multi-station audio distribution via RF or LAN / WAN or wireless network.